Zendesk
by Zendesk
Visit official siteBest for
Companies that want a full helpdesk with AI agents tied to the help center and omnichannel support.
Verified on October 22, 2026 · Official source
About
Customer service platform with a helpdesk and autonomous AI agents that resolve requests across social, web, mobile, voice and email, connected to the help center.
Why it ranks #2
AI agents included in every plan, 80 languages, a Portuguese site and published monthly prices; it sits behind Fin because the entry plan excludes chat and messaging and extra resolutions cost more.
Criteria used for Customer service
Quality and autonomy of the AI agent at resolving support requests, supported channels (WhatsApp, website chat, email), integration with the knowledge base and helpdesk, Portuguese support and pricing transparency.
Pricing
- No free plan
- Paid plans from US$ 25/month
Prices change often; check the official site.
Portuguese support?
Yes
Verified on October 22, 2026 · Official source
Pros / Cons
Pros
- Autonomous agents run multi-step workflows and act across connected systems
- They serve in 80 languages, switching automatically to the customer's
- They connect to the help center and sources like Google Drive and PDFs
Verified on October 22, 2026 · Official source
Cons
- No free plan, only a 14-day trial
- The Support Team plan (US$25/month) excludes messaging and live chat
- Automated resolutions beyond those included cost US$1.50 to US$2.00 each
Verified on October 22, 2026 · Official source
Compare Zendesk with
Alternatives in Customer service
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