Zenvia
by Zenvia
Visit official siteBest for
Brazilian companies that serve and sell mainly over WhatsApp and want a helpdesk and AI on the same platform.
Verified on October 22, 2026 · Official source
About
Brazilian customer service and sales platform (Zenvia Customer Cloud) with a helpdesk, ticket management and generative AI agents trained on the company's knowledge base, focused on WhatsApp and channels such as SMS, RCS and voice.
Why it ranks #7
Native in Portuguese, with a helpdesk, knowledge base, official WhatsApp and published monthly prices in reais; it sits lower because the official pages disagree on which plan includes generative AI (from Specialist or only Enterprise) and there's an activation fee and a separate channel package.
Criteria used for Customer service
Quality and autonomy of the AI agent at resolving support requests, supported channels (WhatsApp, website chat, email), integration with the knowledge base and helpdesk, Portuguese support and pricing transparency.
Pricing
- No free plan
Paid plans from R$ 600/month
Verified on October 22, 2026 · Official source
Prices change often; check the official site.
Portuguese support?
Yes
Verified on October 22, 2026 · Official source
Pros / Cons
Pros
- AI chatbot fed with documents and behavior prompts
- Routes only complex cases to human agents
- Ticket management with generative AI for post-sales support
Verified on October 22, 2026 · Official source
Cons
- AI chatbot only from the Specialist plan, at R$600/month (R$480 discounted for new accounts until 10/31/2026), plus a channel package
- Activation fee of R$649 to R$3,999 in the first month, depending on the plan
- The pricing page labels only the Enterprise plan, priced on request, as "Generative AI"
Verified on October 22, 2026 · Official source
FAQ
- Does Zenvia have a free plan?
- The Starter plan software costs R$0, but you need a channel package from R$100/month, and it doesn't include generative AI chatbots.
- Is there a lock-in contract?
- No. The first charge comes 30 days after purchase, and cancellation requires at least 20 days' notice before the next invoice.
Verified on October 22, 2026 · Official source
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