Intercom Fin
by Intercom
Visit official siteBest for
Companies that want an AI agent resolving support conversations across many channels, with or without Intercom's helpdesk.
Verified on October 22, 2026 · Official source
About
Customer service platform with a helpdesk and the Fin AI agent, which answers and resolves conversations over chat, email, WhatsApp, voice and other channels, charging US$0.99 per outcome.
Why it ranks #1
An autonomous AI agent with the broadest channel coverage in the group, published per-outcome pricing and Brazilian Portuguese on the official language list; it ranks first even though cost combines seats and usage and there is no free plan.
Criteria used for Customer service
Quality and autonomy of the AI agent at resolving support requests, supported channels (WhatsApp, website chat, email), integration with the knowledge base and helpdesk, Portuguese support and pricing transparency.
Pricing
- No free plan
- Paid plans from US$ 29/month
Prices change often; check the official site.
Portuguese support?
Yes
Verified on October 22, 2026 · Official source
Pros / Cons
Pros
- Fin handles email, chat, voice, WhatsApp, SMS, Instagram and Messenger
- Fin's price is published: US$0.99 per outcome, charged once per conversation
- 14-day trial with no credit card
Verified on October 22, 2026 · Official source
Cons
- No permanent free plan
- Cost combines seats (from US$29/month on Essential) and per-outcome charges
- Use with another helpdesk requires a 50-outcome monthly minimum
Verified on October 22, 2026 · Official source
FAQ
- How is Fin billed?
- US$0.99 per outcome (for example, when the customer asks for no further help after Fin's last answer), charged at most once per conversation.
- Can I try it?
- Yes, there is a 14-day free trial with no credit card.
Verified on October 22, 2026 · Official source
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