Crisp
by Crisp IM SAS
Visit official siteBest for
Small and midsize businesses that want chat, a help center and an AI agent at a flat price per workspace.
Verified on October 22, 2026 · Official source
About
French customer service platform with website chat, a shared inbox, a help center and an AI agent trained on the knowledge base, website and files, answering on chat, WhatsApp, Instagram, Messenger and email.
Why it ranks #5
It has a permanent free plan, a 14-day trial with no card and published monthly prices per workspace, with AI tied to the knowledge base; it sits behind Tidio because the official site doesn't confirm Portuguese for the AI agent and WhatsApp only comes from the US$95/month plan.
Criteria used for Customer service
Quality and autonomy of the AI agent at resolving support requests, supported channels (WhatsApp, website chat, email), integration with the knowledge base and helpdesk, Portuguese support and pricing transparency.
Pricing
- Has a free plan
- Paid plans from US$ 45/month
On the free plan
Free-forever plan with 2 agents, a website chat widget and a contact form, with no AI credits; paid plans have a 14-day trial with no card.
Verified on October 22, 2026 · Official source
Prices change often; check the official site.
Portuguese support?
Partial
Verified on October 22, 2026 · Official source
Pros / Cons
Pros
- AI agent trained on the knowledge base, website, PDFs and CSVs and conversation history
- Hands off to a human with context and can admit when it doesn't know the answer
- No charge per resolved conversation, according to the maker
Verified on October 22, 2026 · Official source
Cons
- The official site doesn't say whether the AI agent answers in Portuguese
- WhatsApp and Instagram only from the Essentials plan, at US$95/month
- The free plan includes no AI credits
Verified on October 22, 2026 · Official source
FAQ
- How much is the cheapest paid plan?
- The Mini plan costs US$45/month per workspace, with 4 agents and US$5 in AI credits; each extra agent costs US$10/month.
- Does the free plan include AI?
- No. The Free plan includes 2 agents and the chat widget, but no AI credits.
Verified on October 22, 2026 · Official source
Alternatives in Customer service
Follow the AI rankings and launches
One e-mail a week with the rankings that changed and the AI launches that matter. Free, unsubscribe anytime.
What's in the newsletter