Octadesk
by Octadesk
Visit official siteBest for
Brazilian companies with high WhatsApp support volume that want AI and a helpdesk on one platform.
Verified on October 22, 2026 · Official source
About
Brazilian service and sales platform with a helpdesk, chat and the WOZ AI agent, which serves customers autonomously on WhatsApp (official API), Instagram, Messenger, website chat and email.
Why it ranks #3
A natively Portuguese product combining an AI agent, knowledge base, helpdesk and official WhatsApp with prices published in reais; it sits behind the global tools due to its high entry price and mandatory consulting priced on request.
Criteria used for Customer service
Quality and autonomy of the AI agent at resolving support requests, supported channels (WhatsApp, website chat, email), integration with the knowledge base and helpdesk, Portuguese support and pricing transparency.
Pricing
- No free plan
Paid plans from R$ 1,399/month
Verified on October 22, 2026 · Official source
Prices change often; check the official site.
Portuguese support?
Yes
Verified on October 22, 2026 · Official source
Pros / Cons
Pros
- AI on every plan: the autonomous 24/7 WOZ agent and WOZ Copilot
- Every plan includes the official WhatsApp API
- A DAU is only counted when there is an active conversation within a 24-hour window
Verified on October 22, 2026 · Official source
Cons
- Entry plan from R$1,399/month
- Mandatory onboarding consulting, charged separately and priced on request
- No free plan or trial stated on the pricing page
Verified on October 22, 2026 · Official source
Alternatives in Customer service
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