Tidio
by Tidio
Visit official siteBest for
Small businesses and online stores that want to start with chat and an AI agent at no upfront cost.
Verified on October 22, 2026 · Official source
About
Customer service platform with live chat, a helpdesk and the Lyro AI agent, which answers in 45+ languages based on the company's help content, on the website, WhatsApp, Instagram, Messenger and email.
Why it ranks #4
It has a permanent free plan, published prices and Lyro with Portuguese, making it accessible to small businesses; it sits lower because Lyro is billed separately by conversation quota and guaranteed autonomy only appears on the top plan.
Criteria used for Customer service
Quality and autonomy of the AI agent at resolving support requests, supported channels (WhatsApp, website chat, email), integration with the knowledge base and helpdesk, Portuguese support and pricing transparency.
Pricing
- Has a free plan
- Paid plans from US$ 24.17/month
On the free plan
Free-forever plan, no card: up to 10 operators, 50 conversations and 100 Flows visitors per month, plus the first 50 Lyro conversations.
Verified on October 22, 2026 · Official source
Prices change often; check the official site.
Portuguese support?
Yes
Verified on October 22, 2026 · Official source
Pros / Cons
Pros
- Permanent free plan
- Lyro learns from the FAQ page, the website, Q&As or Zendesk articles
- It can also be trained on past tickets and conversation history
Verified on October 22, 2026 · Official source
Cons
- Lyro is billed separately, from US$32.50/month for 50 conversations
- The pricing page doesn't say whether prices reflect monthly or annual billing
- Lyro's guaranteed resolution rate only on the Premium plan, priced on request
Verified on October 22, 2026 · Official source
FAQ
- Does Tidio have a free plan?
- Yes, the Free plan is free forever and needs no card.
- Does Lyro reply in Portuguese?
- Yes, Lyro understands and replies in 45+ languages, including Portuguese.
Verified on October 22, 2026 · Official source
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