Intercom Fin vs Tidio
Intercom Fin and Tidio compete in Customer service. We show the editorial position of each and the published criteria — AI Rankings never crowns a paid “winner” and never reorders for sponsorship.
Position in the Customer service ranking
Position comes only from the ranking criteria (rule R1). When there's an affiliate link, it's labeled and never changes the order (R5).
Side by side
| Criterion | Intercom Fin | Tidio |
|---|---|---|
| Ranking position | #1 | #4 |
| Free plan | No | Yes |
| Starting price | US$ 19/mo (per seat, billed annually, for new customers (35% off for as long as you stay subscribed; list price US$29), plus US$0.99 per Fin outcome) | US$ 24.17/mo (Starter plan, billed annually) |
| Speaks Portuguese? | Yes | Yes |
What we verified
Intercom Fin
Intercom
- Best for
- Companies that want an AI agent resolving support conversations across many channels, with or without Intercom's helpdesk.
Verified on October 30, 2026 · official site
- Speaks Portuguese?
- Yes
Verified on October 30, 2026 · official site
- Why it's ranked here
- An autonomous AI agent with the broadest channel coverage in the group, published per-outcome pricing and Brazilian Portuguese on the official language list; it ranks first even though cost combines seats and usage and there is no free plan.
Verified on October 30, 2026 · official site
Tidio
Tidio
- Best for
- Small businesses and online stores that want to start with chat and an AI agent at no upfront cost.
Verified on October 29, 2026 · official site
- On the free plan
- Free-forever plan, no card: up to 10 operators, 50 conversations and 100 Flows visitors per month, plus the first 50 Lyro conversations.
Verified on October 29, 2026 · official site
- Speaks Portuguese?
- Yes
Verified on October 29, 2026 · official site
- Why it's ranked here
- It has a permanent free plan, published prices and Lyro with Portuguese, making it accessible to small businesses; it sits lower because Lyro is billed separately by conversation quota and guaranteed autonomy only appears on the top plan.
Verified on October 29, 2026 · official site
How we compare
Both are judged by the same Customer service criteria:
Quality and autonomy of the AI agent at resolving support requests, supported channels (WhatsApp, website chat, email), integration with the knowledge base and helpdesk, Portuguese support and pricing transparency.
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