Platform: n8n · Made by OQuark
AI WhatsApp customer support
Answers on the official WhatsApp Cloud API using only the knowledge base you write, remembers the conversation and hands off to a person when the topic calls for it.
Built for small businesses that get the same questions all day: opening hours, address, prices, delivery, payment methods. The AI never makes up prices, deadlines or discounts; when the customer asks for a person, complains, talks about payment or places an order, the team gets an email and the bot stays quiet with that contact for 4 hours. Meta retries are never answered twice and, if the AI fails, the customer gets a safe reply.
What's in the package
- n8n workflow (workflow.n8n.json) with 24-hour memory, retry filtering and a pause after handoff
- Prompt in PT and EN with a sample knowledge base and the JSON response schema
- Sample Meta payload and the generated reply
- README with Meta app setup, tests and privacy (LGPD) notes
Files:
- README.md
- prompt.md
- workflow.n8n.json
- examples/input.json
- examples/output.json
What you need
- n8n reachable over HTTPS (Cloud or self-hosted, version 1.80 or newer)
- A WhatsApp Business Platform (Cloud API) number with a Meta app and a permanent token
- Anthropic or OpenAI API key (under US$0.01 per reply)
- Gmail account for team alerts (or swap for Slack/SMTP)
Works with
See the Agents and automation rankingTemplates are OQuark products and are kept apart from the ranking: selling a template never changes a tool's position, and the tools named here did not pay to appear.